Privacy Policy

1. Scope of This Policy

This policy applies to:

• LogiKal mobile application (Android and Progressive Web App)

• Web applications and dashboards

• APIs and any integrations offered as part of LogiKal services

It applies to both client organizations and their authorized users.

2. Your Consent

By using LogiKal and its services, you agree and consent to:

• The collection and processing of your information as described here

• Sharing of your data only within your organization and with RTPL, as required to deliver the services

3. What Information Do We Collect and Why?

Camera Access

Used only when scanning QR codes or barcodes for logistics workflows.

Location Information

• Collected via GPS, Wi-Fi, or cellular triangulation during active app usage to enable real-time tracking and delivery monitoring.

• Location data is visible only to your organization and RTPL.

• Outdated location data is purged periodically.

Usage Analytics & Crash Reporting

• We collect device information (device model, OS, app version) and crash reports to monitor app health and performance.

• No personally identifiable information (PII) is collected through analytics tools.

Web Usage & Cookies

Our web platform may use session cookies and third-party tools (e.g., Google Analytics, Microsoft Clarity) to:

• Monitor usage patterns

• Improve user experience

• Analyze platform performance

• These do not track personal identity unless explicitly submitted by users.

• You may choose to block cookies in your browser settings.

4. How Long Do We Retain Your Information?

• Operational data is retained only as long as necessary to provide the service or fulfill legal obligations.

• Outdated records are periodically purged.

• Log files may be retained longer for audit, compliance, or security enhancement.

5. Where Do We Store Your Data?

All data is securely hosted in cloud infrastructure located in India, with controlled access and encryption protocols.

6. How Do We Protect Your Information?

We implement strong security measures both online and offline:

• Authentication Controls: Only authorized users can access their data.

• Role-Based Access: RTPL employees access data only on a need-to-know basis.

• Secure Infrastructure: All data is hosted on hardened, monitored cloud servers.

7. Who Can Access Your Information?

• Your organization administrators may view your activity within the platform (e.g., trip history, scan activity, task performance).

• RTPL employees may access your data only for onboarding, support, or issue resolution — all under strict confidentiality.

We do not sell or rent your data. We may disclose data only if required by law, such as in response to legal requests or law enforcement inquiries.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access or correct your personal data

• Request deletion of your account or associated data

• Withdraw consent at any time (this may affect service availability)

To exercise your rights, contact: info@logikal.ai

9. Third-Party Integrations

When LogiKal connects to external services (e.g., ERP, GPS devices, telematics), only authorized data flows occur. We are not responsible for the privacy policies of third-party platforms.

10. Links to Other Policies

This Privacy Policy works in conjunction with:

• Our Terms of Service

• Our Cookies Policy

These provide further details on platform usage and data tracking practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Revised” date. We encourage you to review the policy periodically.

12. Contact Us

If you have questions or concerns about this policy or how your data is handled:

info@logikal.ai
Address: Sri Harsha Icon, 5th Floor, Financial District, Gachibowli, Hyderabad – 500032
Phone: +91 40 6921 6921